Shipping policy

RSI Custom Products — Shipping Policy

Effective Date: January 18, 2026

Thank you for shopping with RSI Custom Products (“RSI,” “we,” “our”). This Shipping Policy explains how we handle order processing, shipping timelines, tracking, delivery, and custom order delivery arrangements.

If you have any questions, contact us at: rsicustomproducts@gmail.com

1) Order Processing Time

Most RSI items are custom-made and produced to order.

Processing times vary depending on the product type, quantity, and current workload. Typical processing times are:

Custom & Made-to-Order Items: 3–10 business days
Service-Based Orders (Laser Cutting, 3D Printing, etc.): timeframes vary by project scope
Ready-to-Ship Items (if available): 1–3 business days

During peak seasons, holidays, promotions, or high-volume periods, processing times may be longer.

2) Custom Orders & Negotiated Delivery

Some custom orders may involve special materials, bulk quantities, oversized items, business deliveries, project timelines, or on-site/service coordination.

For these orders:

Delivery timelines and methods will be negotiated and confirmed with the customer before fulfillment
RSI may provide a custom shipping quote based on the project requirements
Production may not begin until the delivery method, timeline, and any required deposit/payment are confirmed

If you have a deadline, please contact us before ordering so we can confirm feasibility.

📩 rsicustomproducts@gmail.com

3) Shipping Carriers

RSI ships orders using trusted carriers, which may include:

USPS
UPS
FedEx
Other available shipping services

Carrier selection may vary based on package size, destination, and shipping method selected at checkout.

4) Shipping Rates

Shipping costs are calculated at checkout based on:

Destination
Package weight and dimensions
Shipping service selected

RSI may offer promotions such as free shipping on select items or order totals when available.

5) Estimated Shipping & Delivery Times

Shipping transit times begin after the order has been processed and shipped.

Estimated carrier delivery ranges:

Domestic (U.S.): 2–7 business days (varies by location and carrier)
International (if offered): varies significantly by country and customs processing

Please note: delivery estimates are not guaranteed and may be affected by carrier delays, weather, seasonal volume, or other circumstances outside RSI’s control.

6) Tracking Information

Once your order ships, you will receive a tracking number (when available). Tracking updates may take 24–48 hours to appear after the shipping label is created.

If you do not receive tracking information, email us at: rsicustomproducts@gmail.com

7) Correct Shipping Address Required

Customers are responsible for entering the correct shipping address at checkout.

RSI is not responsible for:

Packages delivered to an incorrect address entered by the customer
Returned packages due to incomplete/invalid addresses

If an order is returned to RSI due to an address issue, the customer is responsible for paying reshipping costs.

8) Lost, Stolen, or Missing Packages

If your package is marked “Delivered” by the carrier but you have not received it:

Verify the shipping address on your order confirmation
Check around your delivery location (porch, mailbox, neighbors, building office)
Contact the carrier to open a claim or request GPS delivery confirmation

RSI will assist with documentation when possible, but we are not responsible for packages lost or stolen after carrier delivery confirmation.

If the carrier confirms the package was lost in transit, RSI will work with you to find a solution, which may include:

Replacement (when possible), or
Store credit, or
Refund (case-by-case)

9) Damaged Packages

If your order arrives damaged, contact us within 3 days of delivery with:

Your order number
Photos of the damaged item
Photos of the packaging and shipping label

Email: rsicustomproducts@gmail.com

We will review your request and, if approved, provide a replacement, refund, or store credit depending on the situation.

10) International Shipping (Optional)

If RSI offers international shipping:

Customers are responsible for any customs fees, duties, taxes, or import charges
Delivery times may be impacted by customs processing
RSI is not responsible for delays caused by international customs clearance