Refund policy

RSI Custom Products — Return & Refund Policy

Effective Date: January 18, 2026

At RSI Custom Products (“RSI,” “we,” “our”), we take pride in creating high-quality custom products and services. Because many of our orders are made-to-order or service-based, we have specific guidelines for returns, refunds, and replacements.

By placing an order, you agree to the policy below.

1) Custom & Personalized Items (Made-to-Order)

Because custom products are created specifically for you, all sales are final on:

Personalized items (names, photos, custom text)
Custom logo/business branding orders
Custom artwork, designs, or special requests
Made-to-order prints (DTF, UV/UV DTF, laser engraving, etc.)

✅ We will make it right if your order arrives:

Damaged
Defective
With a production error (wrong item, wrong design, misprint, incorrect engraving)

In those cases, RSI will replace the item or issue a refund at our discretion after verification.

2) Proof Approval (No Refunds After Approval)

For any custom order requiring a proof (digital mockup, artwork proof, layout, or design preview):

Once a proof is approved by the customer, the order becomes final and is not eligible for a refund.
RSI is not responsible for errors that appear on an approved proof, including but not limited to spelling, layout, size, or design placement.

Please review proofs carefully before approval.

3) Non-Custom / Ready-to-Ship Items

For non-custom items that are not personalized, we accept returns within 14 days of delivery.

To qualify:

Item must be unused, unworn, and in original condition
Item must be returned in original packaging when applicable
Proof of purchase is required (order number / receipt)

Refunds are processed to the original payment method once the return is received and inspected.

4) Service-Based Orders (No Returns)

RSI also provides service-based work including:

Logo Design / Artwork Design
Laser Cutting
3D Printing
3D Scanning
Laser Metal Cleaning

Because these services involve time, labor, setup, and/or customization, service-based orders are non-refundable once work has started.

If an issue occurs due to RSI error or workmanship, we may offer (at our discretion):

A correction/rework, or
A partial refund, or
A store credit

5) Order Issues, Damage, or Errors (Replacements)

If there’s a problem with your order, contact us within 3 days of delivery with:

Your order number
A clear description of the issue
Photos of the item and packaging (required for damage claims)

📩 Email: rsicustomproducts@gmail.com

If we confirm the issue is due to a production defect or shipping damage, RSI will provide:

A replacement, or
A refund, or
A store credit (depending on the situation)

6) Cancellations & Order Changes

Because we often begin production quickly:

Orders may be canceled or changed only within 2 hours of purchase (if production has not started)
Once production begins, the order cannot be canceled or modified

If you need to request a change, contact us immediately at:
📩 rsicustomproducts@gmail.com

7) Shipping & Delivery Notes

RSI is not responsible for:

Incorrect addresses provided at checkout
Packages marked “Delivered” by the carrier but missing (we will assist with claims when possible)
Delays caused by carrier issues, weather, or peak shipping times

If a package is returned due to an address issue, the customer is responsible for reshipping costs.

8) Not Covered Under This Policy

We do not offer refunds or replacements for:

Approved proofs (including spelling, layout, design choice, placement, and sizing once approved)
Minor variations in color (screen-to-print differences are normal)
Slight placement differences or natural production variation
Customer-approved designs with later change of mind
Normal wear and tear, misuse, or improper application/care
Incorrect size/selection made by the customer