Contact information
RSI Custom Products — Contact Policy
Effective Date: January 18, 2026
Thank you for contacting RSI Custom Products (“RSI,” “we,” “our”). This Contact Policy explains the best way to reach us and what to expect when requesting support.
📩 Primary Contact Email: rsicustomproducts@gmail.com
1) Best Way to Contact RSI
The fastest and most reliable way to reach us is by email:
To help us assist you quickly, please include:
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Your full name
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Your order number (if applicable)
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A clear description of your request
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Photos (for product issues or damage)
2) Response Time
We typically respond within:
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1–2 business days
3) Business Hours
RSI responds during standard business hours:
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Monday–Friday
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9:00 AM – 5:00 PM (Pacific Time)
4) Order Support & Product Issues
If you are contacting us about an order issue (damage, defect, missing item, wrong item), please email us within:
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3 days of delivery